Frequently Asked Questions

Which style of trip is right for me?

At Airguides, we know that every traveller is unique, and that's why we offer a range of adventures to suit your individual preferences. Whether you're a family looking for a fun-filled holiday, a couple seeking a unique getaway, or a solo adventurer in search of a thrilling experience, we've got you covered! We take pride in creating inclusive and enjoyable experiences for everyone, but please note that some trips may require more physical activity than others. That's why we encourage you to contact us for personalised assistance in finding your dream adventure. Our team of experienced travel experts will work with you to understand your interests, preferences, and requirements, and help you select the perfect trip for you.

What is a self-guided trip?

Choosing a self-guided trip means you're in charge! You get to be the captain of your own adventure and explore at your own pace without a trip leader or storyteller guide. Our self-guided trips include pre-booked accommodations, ground transportation, and experiences, plus an exclusive travel guide full of expert tips from our team and the storyteller to help you make the most of your trip.

What is a guided trip?

Choosing a guided trip with a storyteller offers an opportunity to delve deeper into the destination, gain insights from a local expert, and enjoy a well-curated and immersive travel experience. Our trips include carefully selected accommodations, transportation logistics, expert guides, a variety of experiences, meals, and ongoing support throughout your journey. Our guided adventures are small, fun and intimate, typically between 8 and 12 guests, plus your storyteller guide and trip leader from Airguides. You can expect to be joined by a diverse group in terms of age, background and interests—including solo travellers, couples and friends traveling together.

How many people do you take on your trips?

Our group sizes vary depending on the type of trip. Our guided trips typically have a maximum group size of 12 people, ensuring a more personalised experience. However, our self-guided trips are flexible and can accommodate solo travellers as well as larger groups of up to 25 people. If you have a large travel group, please reach out to us, and we will do our best to accommodate your needs.

What's the best place to get medical advice before travelling?

We do our best to provide information around fitness requirements for all our travellers, and personalise trips based on your level of fitness. However always consult a doctor prior to travel for any medical advice.

Are your trips family friendly?

Most of our self-guided trips are designed with families in mind, ensuring that they're fun, safe, and tailored to suit children of all ages. And the best part? Our itineraries are flexible and can be personalised to suit your family's unique interests and needs. Contact us today for a personalised quote and let's start planning your family's next big adventure.

I am a solo traveler - Can I join?

Absolutely! Whether you want to take off on a self-guided adventure or join a guided trip, we are huge fans of solo travel and would love to help you. Many of our travellers join our guided trips because they are travelling solo and want to meet and share experiences with like-minded people.

If I'm travelling solo, will I need to pay a single supplement?

For solo travellers, there is a single-supplement fee to secure a private room. Contact us for a quote. If you would like us to pair you with a roommate, that option may be available upon request—these spots are limited and available on a first-come, first-served basis.

Do you offer private departures?

Adventure awaits with Airguides private departures! Unleash your inner explorer as we delve into the lesser-known and create a personalised and exhilarating journey just for your group. From vibrant cosmopolitan cities to uncharted wilderness, we'll take you on an extraordinary adventure that surpasses your wildest dreams. Join us and let Airguides be your guide to an unforgettable journey filled with excitement and discovery.

I have a disability - can I join an Airguides trip?

At Airguides, we are committed to ensuring that travel is accessible to everyone. While we make every effort to accommodate all travellers on our trips, the level of adjustments available may vary depending on the specific itinerary. For our self-guided itineraries, we can often make modifications to improve accessibility, and we collaborate with travel operators who prioritise inclusivity. In the case of guided trips, we can provide accommodations such as ground floor rooms and communication options that include written instructions alongside verbal guidance from our guides. To obtain more information about the accessibility of specific itineraries or to discuss your individual needs, please don't hesitate to contact our team. We are here to ensure that your travel experience with Airguides is inclusive and tailored to your requirements.

I have special dietary requirements – will they be catered for?

We will try our hardest to accommodate all dietary requirements. To ensure your needs are met, please inform us of any food requirements or allergies at the time of booking. Our team will make every effort to cater to your specific dietary needs and ensure you have a safe and enjoyable dining experience during your trip.

Where do I find my personalised itinerary?

Your personalised itinerary is easily accessible through our Airguides Trip Plan App. This mobile app is your go-to resource for all trip-related information, from documents to daily travel guides and essential details. With full offline access, you can view your itinerary even without an internet connection. Stay connected with our team through the in-app chat feature for any questions or assistance you may need. And if you prefer a paper travel guide, we've got you covered with a PDF version too. You'll have all the information you need for an incredible journey conveniently at your fingertips.

Travel insurance

Travel insurance is highly recommended to ensure peace of mind during your journey. It provides coverage for unforeseen medical issues and a range of other unexpected situations. Don't let these unforeseen circumstances put a damper on your adventure. Make sure you're protected with travel insurance and embark on your trip with confidence.

What should I bring?

On our photography trips, don't forget to bring your own camera to capture breathtaking moments. If you're eager to enhance your photography skills, consider bringing a laptop for editing sessions too. For our physically active trips, lace up your hiking boots or pack your trusty sneakers/runners to conquer thrilling trails. Remember to keep your current passport, travel insurance, and your Airguides trip itinerary close at hand for a seamless journey. If there are any additional items we recommend packing, we will inform you in your personalised Trip Plan.

The Airguides Club

We ❤️ our travellers. When you embark on an Airguides trip, you automatically become part of our super exclusive community of explorers: The Airguides Club. Consider it your VIP pass to a world of adventure. As a club member, you'll be treated to exclusive email updates filled with special offers, have a say in our future destinations, and be the first to know about our latest epic adventures!

Can you help with flights?

Flights are not typically included in our trips, unless specified otherwise. If you need assistance with booking your flights or advice on the best routes to take, simply reach out to us, and we'll be more than happy to assist you. For your peace of mind, we recommend booking your flights directly with airlines to ensure the best consumer protection.

How do I pay for my trip?

To secure your spot on a trip, a deposit is required at the time of booking. To ensure a smooth and hassle-free trip, we require full payment to be received no later than 60 days before your arrival at the destination. This allows us to finalise all the arrangements and make sure that everything is in place for your arrival.

The trip I want to do is booked out

If the trip you were eyeing is fully booked, don't fret! You still have a chance to join the adventure. Simplyreach outto our team, and we'll add you to our waiting list. By doing so, you'll be the first to know when a spot opens up or when we announce the next departure date for your dream expedition.

What's the best place to get medical advice before travelling?

Visa information

While we provide information regarding visa requirements in your trip itinerary, it's important to note that visa rules can change, and it's always best to double-check with your local embassy. Embassy websites in your home country are reliable sources that offer up-to-date information about visa requirements, associated costs, and the necessary forms to be filled out. We recommend visiting your embassy's website or contacting them directly to ensure you have the most accurate and current visa information for your destination. Your embassy is your go-to resource for all visa-related inquiries.

Will I get any free time during a trip?

Absolutely! Both our self-guided and guided trips include plenty of free time for you to explore destinations on your own terms. We believe that some of the most exciting and memorable moments come from taking unplanned detours, trying new things, and immersing yourself in the local culture. Whether you want to go off-road and explore hidden trails, try a new activity, or simply unwind and recharge, the decision is yours. Our team of experienced adventurers will be on hand to offer tips and recommendations, but ultimately the choice is yours - let your curiosity guide you and create your own unique adventure!

Can I opt out of certain activities if I want to?

If you feel like taking a break after an adventurous day of chasing turtles in the water, you're more than welcome to opt out of any activities and take some time for yourself. Our guided trips are all about flexibility and catering to your individual preferences. We're not your average "tour operator" who herds you around like sheep. So, whether you want to relax by the beach, explore a local market, or simply unwind in your own way, the choice is yours. It's your journey, and we're here to support you every step of the way! Please note that if you choose to opt out of an included activity, no reimbursement can be made.

Frequently Asked Questions

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