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frequently
asked questions

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Trip style

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All our trips are a mix between luxury and adventure, but every trip is different. We do our best to design inclusive trips that most people can enjoy, at any age, but some are more physically demanding than others. You can always contact us and we'll help match you with your dream adventure.

How many people do you take on your trips?

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Each trip is different. For our guided trips we try and limit to a maximum group of 12 people. Our self-guided trips can be personalised for solo travellers and larger travel groups of up to 25 people. Please contact us if you have a larger travel group, and we'll try to work something out.

Are your trips family friendly?

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Most of our self-guided trips are designed with families in mind and can be personalised to suit children of all ages. As for the group trips, that really depends on a number of factors, but we do offer specific "family-friendly" group trips. You can always contact our team to check if the trip is right for your family.

I am a solo traveler - Can I join?

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Absolutely! Whether you want to take off on a self-guided adventure or join a guided trip, we are huge fans of solo travel and would love to help you. Many of our travellers join our guided trips because they are travelling solo and want to meet and share experiences with like-minded travellers.

If I'm travelling solo, will I need to pay a single supplement?

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As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on the majority of our trips). If you don’t identify with the gender assigned on your passport, please let us know at time of booking and we’ll arrange the rooming configuration accordingly.

Do you offer group discounts?

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In most cases, we can offer travel groups of 10+ people a discount. Please contact our team to discuss.

I have a disability - can I join an Airguides trip?

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Airguides is committed to making travel accessible, regardless of ability or disability. We can adjust most self-guided itineraries and work with travel operators who share our values around accessibility. Where we can we will make adjustments to our guided trips to accommodate disabled travellers – for example, booking ground floor accommodation, or having our guides communicate travel information in writing as well as verbally. Please contact our team for further information on any of our itineraries.

I have special dietary requirements – will they be catered for?

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We will try our hardest to accommodate all dietary requirements. Please let us know at the time of booking of any food requirements or allergies.

Where do I find my personalised itinerary?

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Every trip comes with a beautiful, personalised itinerary presented to you via our 'Trip Plan App'. With this mobile app you can access your itinerary before and during the trip. It has all your trip information in one place, including your documents, daily travel guide and essential trip information. Best of all? The app has full offline access and lets you chat with our team.

p.s. For those of you who love your paper travel guides - don't worry! We'll send you a PDF version too.

Travel insurance

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It's always a good idea to have travel insurance to cover any medial issues at an absolute minimum. Our team is available to assist you select a cover depending on your travel destination. Airguides recommends World Nomads as one of the world's most trusted insurance brands.

What should I bring?

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On our photography trips, we recommend you to bring your own camera as well as a laptop, if you wish to learn more about Photography Editing. On a more physical trip, hiking boots or sneakers/runners are definitely recommended. It’s important that you always travel with your current passport, travel insurance and have access to your Airguides trip itinerary. If we recommend other things to pack, we'll let you know in your personalised Trip Plan.

Safe travels

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As travel recovers, we want to ensure our trips remain safe for everyone — for our travellers, storytellers, guides and travel operators. Their health and safety are our top priority. We've got the latest COVID-19 Health & Safety Guidelines and our return to running trips is done in a safe and responsible way.

COVID protection

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If you contract COVID-19 before you leave, or if government-imposed travel restrictions related to COVID-19 mess up plans, you can cancel your trip right up until departure day. Government-imposed restrictions include border closures, lockdowns, 'do not travel warnings' and new quarantine measures. Find more information on our Book with Confidence page.

The Airguides Club

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We ❤️  our travellers! If you've already travelled with Airguides, you'll automatically become part of The Airguides Club, an exclusive community of travellers. You'll receive email updates with special offers, vote for new trips and best of all, become the first to hear about new trips!

Book with Confidence

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We understand that life (or a global pandemic!) can get in the way. Don't worry, we've got your back. When you book with Airguides, you have the flexiblity to change your trip dates and re-book when it suits you. You can find more information on our Book with Confidence page.

Do you sell flights?

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Unless specifically mentioned, none of our trips include flights. Airguides does offer a complimentary airfare booking service. Basically, we help you find the best flight available (for the best price), and assist you with the booking process. We recommend to book with airlines directly, to give you the best possible consumer protection.

How do I pay for my trip?

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At the time of booking you will be asked to pay a deposit to secure your place on the trip. We ask for full-payment to be made prior to 60 days before arriving in your destination.

The trip I want to do is booked out

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Bummer! We can add you to our waiting list and let you know if a spot becomes available (or contact you first when the trip will run again!). Just contact our team and we'll add you to the list.

What's the best place to get medical advice before travelling?

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We do our best to provide information around fitness requirements for all our travellers, and personalise trips based on your level of fitness. However always consult a doctor prior to travel for any medical advice.

Visa information

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While we do include information in your trip itinerary about visa requirements, we always recommend that you check with your local embassy as visa rules can change. Embassy websites in your home country will always have information about requirements, visa costs and will provide the required forms.

Will I get some free time whilst on a trip?

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This is a big yes! Our goal is to help you create your own adventure, and this includes giving you the opportunity to explore. We'll always be there to offer suggestions for experiences (paid or free), but we firmly believe sometimes the best part of a holiday are those unplanned moments.

Can I opt out of certain activities if I want to?

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Absolutely. If there are included or optional activities that you don’t wish to participate in, you can do your own thing instead. The exception to this is when we are trekking or travelling from one destination to the next. Please note that if you choose to opt out of an included activity, no reimbursement can be made.

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